Toothworks is committed to providing affordable, quality dental care at convenient appointment times. We make every effort to run our clinics and schedules as efficiently as possible in order to accommodate our many patients. Missed appointments and last minute cancellations result in unnecessary staffing costs and create gaps in our schedule that prevent other patients from being seen within a reasonable timeframe. Administrative staff, hygienists, assistants, dentists and specialists are scheduled to work according to our booked appointments. For these reasons we must impose a firm cancellation policy.
All Toothworks Dental Clinics require 2 business days’ notice for any rescheduling or cancellations. To change your appointment, please call our office during regular business hours to speak to one of our treatment coordinators directly. Our team will be happy to re-accommodate you and offer your original appointment time to another patient.
As a group of family dental clinics, we do understand that illnesses or other emergencies can occur unexpectedly. If something comes up on the day of your appointment that prevents you from attending, please advise your Toothworks Dental Clinics location right away. Our administrators will use their discretion when evaluating a first-time last minute cancellation or missed appointment. Should a same day cancellation or a missed appointment occur a second time or subsequent more times, our offices reserve the right to bill a missed appointment fee of $75 for each missed appointment or same day cancellation.
We appreciate your cooperation and look forward to making you smile at your next visit!